How to contact USCIS if you need help with a case?

If you have tried our tools and still need help, you may submit an online case inquiryor call to the USCIS Contact Center. Depending on what information we need to respond to your request, we may forward a service request to the office that is processing your case. USCIS Service Centers

Is there a USCIS service center in the national benefits center?

The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.

How do I determine which USCIS service center will process my application/petition?

Determining which USCIS Service Center will process your application/petition is a two stage process: First, you need to identify which USCIS Service Centers process the type of application/petition you intend to file (for example, an I-130 Petition for Alien Relative).

How do I schedule an appointment with USCIS?

Visit a USCIS Field Office. Some offices allow you to schedule an in-office appointment online. If your local office does not have online scheduling and you need help with document services (such as passport stamps and advance parole) or have an emergency, call the USCIS Contact Center.

How do I make an inquiry about USCIS history?

Visit our FOIA and Privacy Act webpage to make an inquiry. The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email [email protected]. Visit our USCIS Genealogy program webpage to request genealogy records and make general genealogy inquiries.

How do I talk to a representative at USCIS?

If you need to talk to a representative for another reason and you’re in the United States or a U.S. territory call the USCIS Contact Center.

https://www.youtube.com/watch?v=9iRoyshqfio

How do I contact the USCIS public relations department?

Speak with a USCIS spokesperson regarding media inquiries. Contact the Public Engagement Division or a community relations officer. You may sign up with USCIS to receive automatic notifications, including information regarding new regulations, policies, and forms or changes to them.

How do I contact USCIS for a receipt number?

Contact Us. Call toll-free 800-375-5283. For people who are deaf, hard of hearing or have a speech disability: TTY 800-767-1833. Note that the National Benefits Center, which processes cases with receipt numbers starting with MSC, is not a USCIS Service Center.

How long does it take to get a response from USCIS?

If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centers or the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests).

How do I talk to a live person at USCIS?

Alternatively, you can call the local offices or service centers. Click here to locate the nearest USCIS office. Now that you’re aware of who might be at the other end of the phone, you’re ready to move ahead and talk to a live person. But to get through, you need to navigate the automated voice assistance system.

How do I find the nearest USCIS office?

For these requirements, both Tier I and Tier II officials create a “service request,” which is then forwarded to the local service centers. Alternatively, you can call the local offices or service centers. Click here to locate the nearest USCIS office.